Delivery & Returns


We sell and ship to United Kingdom via 2nd class (cost £3.35).

For Highlands and Ireland please contact us for a postage quote.

Dispatch of stocked items will normally be within 4 working days; this may be longer during busy periods.

If you have ordered a bespoke built item from our stonecast range, you will be advised on ordering when you can expect your item to have been built and dispatched, this is normally no longer than 14 days.


We get it, sometimes you have purchased something you would like to return. We accept returns of unused items ONLY, subject to a few rules outlined below.

All items must be returned in original packaging within 30 days if you wish to receive a full refund.

Unfortunately, we do not accept returns for unwanted items after 30 days from date of purchase.

Items that have been attempted to be used will NOT be refunded and will be sent back to you.

Returns address:

To be supplied if needed. 

Returns Process

Once your return is received, inspected, and tested where necessary we will send you an email to notify you that we have received your returned item and whether the return is approved or rejected.

If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 7-10 working days.

If rejected, the item will be returned to yourself without a refund.

Returning a faulty item?

If you have received an item that you believe to be faulty, please contact us.

Late or missing refunds

If you haven’t received a refund yet, please check your bank account again before contacting us.

If you’ve done this and you still have not received your refund yet, please contact us.

Sale items

Purchases of sales items are final.

Only full priced items may be returned, unfortunately sale items cannot be returned or refunded.

Returns shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.

Returned items are your responsibility until they reach us so, please make sure they are packaged up properly and are returned via a trackable courier service as we cannot be accountable for any losses.

Anything that has not been answered

Thank you for reading the delivery and returns process, if there is something that has not been answered on this page then please contact us with your questions.

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